We value the importance of proper communication.
Did you know According to a 2013 Research Center survey, approximately 48 percent of the 38.7 million Hispanic adults living in the United States have limited English proficiency (LEP).
Yet many pharmacies lack the bilingual staff and resources necessary to properly serve Spanish speakers. Not surprisingly, this type of language barrier can have dire consequences for patients.
Misinterpretations between pharmacy staff and LEP patients have led to cases of misdiagnoses, improper drug use, and serious harm to some patients. We have Certified Healthcare LEP translator to ensure this is not a gap in care.